Return Policy:

We want you to be completely satisfied with your purchase. If, for any reason,
you are not satisfied with your hair extensions, you may return them within 30
days of delivery for a refund or exchange, subject to the following conditions:

1. Eligibility:
To be eligible for a return or exchange, the hair extensions must be unused,
unaltered, and in their original packaging. Any accessories or promotional
items included with the purchase must also be returned.

2. Return Process:
To initiate a return or exchange, please contact our customer service team
through enquires@caitlinbesshairextensions.com.au You will be required to
provide your order number and a detailed explanation of the reason for
returning the product. Our team will guide you through the process.

3. Shipping Costs:
The customer is responsible for the shipping costs associated with returning
the item unless the return is due to a mistake on our part, such as shipping the
wrong product or a defective item.

4. Refund or Exchange:
Once we receive the returned item and it is inspected, we will notify you of the
approval or rejection of your refund or exchange. If approved, refunds will be
processed within 30 business days using the original payment method.
Exchanges will be shipped out promptly.

 

Privacy Policy:
At Caitlin Bess Hair extensions, we value your privacy and are committed to
protecting any personal information you provide. This privacy policy outlines
how we collect, use, and protect your personal information.

1. Information Collection:
We may collect personal information such as your name, email address,
phone number, shipping address, and payment details when you place an
order or interact with our website. We may also collect non-personal
information such as IP addresses, browser type, and referring websites for
statistical analysis and website improvement purposes.

2. Use of Information:
We may use your personal information for the following purposes:
- Process and fulfil your orders
- Communicate with you about your orders, promotions, and updates
- Improve our products and services
- Prevent fraudulent activities
- Comply with legal obligations

3. Information Sharing:
We may share your personal information with trusted third-party service
providers who assist us in operating our business effectively, such as shipping
companies and payment processors. We will not sell, trade, or rent your
personal information to other parties without your consent, unless required by
law.

4. Security:
We take reasonable measures to protect your personal information from
unauthorised access, disclosure, alteration, or destruction. However, please
note that no method of transmission or storage is completely secure, and we
cannot guarantee absolute security.

5. Cookies:
Our website may use cookies and similar tracking technologies to enhance
your browsing experience and personalise content. By using our website, you
consent to the use of these technologies.

6. Third-Party Links:
Our website may contain links to third-party websites. Please note that we are
not responsible for the privacy practices or content of those websites. We
encourage you to review their privacy policies before providing any personal
information.